This is not a telemarketing manual. The focus of this manual covers the day-to-day telephone procedures within a lawn and landscape business that are often overlooked, forgotten, or maybe never learned. Too many times the prospect is turned off before you ever have an opportunity to sell them anything. How should you answer a business telephone? How to leave a message for someone? Learn techniques & principles that will help you capture their attention immediately and impress them in the first 10 seconds! The telephone is an instrument of fortune and fame when utilized properly!
Telephone Techniques: Communicating with Lawn and Landscape Clients and Leads (Manual)
This manual provides guidance on daily telephone procedures in a lawn and landscape business, focusing on areas often neglected or misunderstood. It teaches you how to make a strong first impression within the initial 10 seconds of a call, including how to answer a business phone and leave messages effectively. The manual emphasizes that, when used correctly, the telephone can be a powerful tool for success.