Telephone Techniques: Communicating with Lawn and Landscape Clients and Leads (Manual)


This manual provides guidance on daily telephone procedures in a lawn and landscape business, focusing on areas often neglected or misunderstood. It teaches you how to make a strong first impression within the initial 10 seconds of a call, including how to answer a business phone and leave messages effectively. The manual emphasizes that, when used correctly, the telephone can be a powerful tool for success. 

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