This is not a telemarketing manual. The focus of this manual covers the day-to-day telephone procedures that are often overlooked, forgotten, or maybe never learned. Too many times the prospect is turned off before you ever have an opportunity to sell them anything. How should you answer a business telephone? How to leave a message for someone? Learn techniques & principles that will help you capture their attention immediately and impress them in the first 10 seconds! The telephone is an instrument of fortune and fame when utilized properly.